Internship Report On Customer Service of Bank Asia Ltd.

A scheduled commercial bank in the private sector established under the Banking Company Act 1991 and incorporated in Bangladesh as a public limited company under the Companies Act 1994 to carry out banking business in Bangladesh.

Bank Asia Limited acquired the business of Bank of Nova Scotia, Dhaka in the year 2001 and at the beginning of the year 2002 the Bank also acquired the Bangladesh Operation of Muslim Commercial Bank Limited (MCBL), a bank incorporated in Pakistan, having two branches at Dhaka and Chittagong with one booth at Dhaka.

The Bank at present carrying its banking activities through twenty two branches including ATM, Locker & Foreign Exchange services in the country. The paid up capital of the Bank is 930 million. It has five rural branches as well. They are going to introduce their 23rd branch in Sylhet on November 06, 2006.

2. Vision Statement:
Bank Asia’s vision is to have a poverty free Bangladesh in course of a generation in the new millennium, reflecting the national dream. Its vision is to build a society where human dignity and human rights receive the highest consideration along with reduction of poverty.

3. Mission Statement:
To assist in bringing high quality services to its customers and to participate in the growth and expansion of our national economy.
To set high standards of integrity and bring total satisfaction to its clients, shareholders and employees.
To become the most sought after bank in the country, rendering technology driven innovative services by its dedicated team of professionals.

4. Financial Performance at a Glance:
4.1 Capital Adequacy:
The authorized and paid up capital of the Bank are Tk. 1,200 million and Tk. 930 million respectively. The Bank ended the year 2005 with a total Shareholders’ Equity of Tk. 1,567 million and achieved a capital adequacy of 9.53% compared to the regulatory requirement of 9.0%.