An overview of Standard bank limited & its customer satisfaction level

Internship is one of the most integral part of DBA program. I have completed my three months internship period in Standard Bank Limited (Panthopath Branch). Based on the knowledge that I gather from practical field, I prepared my Internship-report entitled "The Overall Activities Of Standard Bank Limited On General Banking".

Bank is the financial intermediary that plays a vital role to form financial relationship between surplus unit and deficit unit of society of a country. With slogan of "Setting a new standard in banking" Standard Bank Limited (SBL) was incorporated as a Public Limited Company on May 11, 1999 under the Companies Act, 1994 and the Bank achieved satisfactory progress from its commercial operations on June 03, 1999. SBL has introduced several new products' on credit and deposit schemes. It also goes for Corporate and Retail Banking etc. The Bank also participated in fund Syndication with other Banks. Through all these myriad activities SBL has created a positive impact in the Market.

In 22 August, 2005 Standard Bank Limited has established their 16 Branch at Panthopath. The main reason for establishment of this branch at Panthopath is to provide their modern banking service to the people and organizations of this area. With 14 permanent employees the branch wants to delight its corporate office by satisfying its corporate mission, vision and objectives properly. This branch is consists of three sections, such as General Banking Section, Advance Section, and Foreign Exchange Section. But now this branch has changed their location form Panthpath to Hatirpool near The Estern Plaza, as because of some strategic view point because here they get some business giant who are involved in marble tiles and sanitary instruments and also the business man of Estern Plaza and Motaleb Plaza.

General Banking Section of Pathopath Branch of Standard Bank Limited is consists of activities of open of account, issue of cheque, make payment for honored instruments, clearing of inter bank transaction, inter branch transaction, and closing of account and so on. This section does important role in customer relationship and services.