It is very fascinating to observe how organizations are involved to shape themselves for a new arena. Banks are directly in action to up-grade the economic position of any country. I conducted and experienced the project from that point of view. No doubt marketing contributes vastly and rapidly to the development of business as well as the economy. In this regard I took “Analyzing Customer Satisfaction Level At Standard Chartered Bank; Dhanmondi 5 Branch” as my topic, I will analyze this topic in order to provide an inside look of the banking system of Standard Chartered Bank.