INTERNSHIP REPORT ON Customer Satisfaction of Exim Bank

 

This report is prepared on the basis of my practical experience at EXIM Bank Bangladesh Limited. (Elephant Road Branch). The internship program helps me to learn more about the practical situation of a financial institution. Exim Bank is a newly formed bank in Bangladesh. which started its operation as a conventional banking, later it convert its operation from conventional to Shariah based banking for the sake of customers demand. Though exim bank is a third generation bank incorporated in 2nd June ,1999, it work as a professional way. exim bank does the normal tasks of any other financial institution such as : Account opening, provide advance, act as a advising and negotiating bank. For all of the tasks three separate department( Customer Satisfaction, Customer Service, Product and advance) are responsible. But Customer Service is crucial one. because it deals with customers spontaneously. So the person employed in banking System are very much friendly with the customers. Exim bank does not use full on- line banking for that reason it face difficulty to provide on-line services to the customers.

Most of the Export Import bank get through Customer Satisfaction operations, . Banking operations start with A/c opening. That means if any want to maintain a relation with bank, at first he/she must open an account whether it is SB, CD ,or any other A/C. When a person want to open a bank account he has to provide some document to the bank as per requirement of different A/C. After opening a bank A/C a person can involve in any other department of the bank. So, in that report at first I focused on the account opening section, than remittances, cash, deposit and clearance section. All of the sections have to work with each other.

Internship Report Market Study on Customer Satisfaction Level of Berger Paints Bangladesh Limited

The Company was incorporated on 6 June 1973 as a Private co. limited by shares registered under the Companies act. Subsequently the co. converted to Public co. limited by shares vide extra Ordinary General Meeting held on 21 June 2005 and is listed both in Dhaka and Chittagong Stock Exchanges of Bangladesh. My internship at Berger paints Bangladesh Limited started on September 25th, 2012 and it ended on December, 2012. During these 3 months I was assigned at Mohakali sales office. My sole responsibility was to explore the market share and to know the innate thought of customer to retain or attract the new customers. This practical orientation is necessary for the development and preparation of a person in the job world. The things that I have learned at BPBL:

Ø Meaning of responsibility.

Ø Necessity of commitment.

Ø Punctuality and regularity is very important.

Ø Ability to interact with different corporate people.

Internship Report on Measuring Customer Satisfaction of Agrani Bank Ltd- A Study on Shyamoli Branch

This internship report is prepared on the basis of four years long theoretical knowledge and one and 2 months long practical experience at the Shayamoli Branch of Agrani Bank Ltd (ABL). This internship program and preparation of this report helped me a lot to learn about the practical environment and situation of a financial institution and also make up a bridge between the theoretical and practical aspects.

Report on Customer satisfaction level in communication issue in Airtel

Airtel is one of the famous brands of Bangladesh which specialty is providing tale-service in Bangladesh. Mobile operator Warid has been changed to Airtel. From now Warid user is Airtel user. 2oth December 2010 Airtel launch their program in Bangladesh. Airtel has bought 70% share of Warid Telecom and its new name is Airtel Bangladesh Limited.

Airtel has developed there networking system across the country including rural areas for better service. Airtel is using same logo in Bangladesh which is also use in India for a global introduction. Airtel will give more facilities to its consumer. According to BTRC Airtel have four million users in Bangladesh.

Internship Report on Customer Satisfaction of Holy Life (HL) Real Estate Ltd

In Bangladesh, the real estate business started in 1964. Ispahani Ltd. was the pioneer in this sector. During 1970s there were fewer than five companies in Bangladesh engaged in this business. But now this is a booming sector of the company. Holy Life (HL) Real Estate Ltd. is a market leader in the real estate building & development sector. Holy Life (HL) Real Estate Ltd. is our environmentally responsible response to the rapid spate of urbanization in Bangladesh. Pressures of urbanization in this country are compounded by the unfavorable land man ration.

Internship Report Customer Satisfaction- A Study on Bank Asia Limited

A rapid boost up has been observed in the financial market of Bangladesh during last few years. Lots of financial institutions are competing in this market. At present competition is too immense that it is now a challenge for the banks to retain loyal customers. As there is lot of alternatives switching tendency of the customers has been increased. So Banks are trying to provide best service to their valued customers and to improve their service quality which is a critical element of customer perceptions. By nature the product of banking sectors are variable. As a result customer satisfaction heavily depends of the service quality of the bank.

Internship Report on Assessment of Customer Satisfaction on Bank Services: A Study of HSBC Bangladesh

This Internship Report is a final requirement for the M.B.A. program. As a part of the internship program, I was placed in “HSBC Bangladesh”. The topic of my study is “Assessment of Customer Satisfaction on Bank Services: A Study of HSBC Bangladesh”. The objective of the report is to maintain a balance and forecast on the Customer who are the more crucial party of all banking facilities. The bank cannot be run in a over fledged way if the customer base is too weak. To retain the existing customer and to create a policy to cast new customer in a bank, a bank is always busy and concentrated. HSBC is not the exceptional. As of December 2011 HSBC has already more than 1,62,000 customers where 1,39,000 customers are always active and almost 27,000 customers are enjoying the banking business being a small active through Unclaimed and Dormant Account maintenance.

Internship Report On Analyzing Customer Satisfaction Level at Standard Chartered Bank

It is very fascinating to observe how organizations are involved to shape themselves for a new arena. Banks are directly in action to up-grade the economic position of any country. I conducted and experienced the project from that point of view. No doubt marketing contributes vastly and rapidly to the development of business as well as the economy. In this regard I took “Analyzing Customer Satisfaction Level At Standard Chartered Bank; Dhanmondi 5 Branch” as my topic, I will analyze this topic in order to provide an inside look of the banking system of Standard Chartered Bank.