Internship Report on Human Resource Management Practices at Eastern Bank Limited

The study of this report is focused on how the Human Resource Management (HRM) Practices at Eastern Bank Limited are carried out. Eastern Bank Limited (EBL), one of the most prominent banks of Bangladesh, commenced its journey in 1992 as the successor of former Bank of Credit and Commerce International (BCCI). EBL’s vision is to be the ‘Bank of Choice’ in Bangladesh. In achieving this vision, EBL realizes the importance of taking due care of all the constituents, particularly the shareholders, customers and workforce. The most carefully formulated plans, the most logical organizational structure, the most sophisticated marketing programs, and the most advanced computer systems will not, of themselves assure an organization success. Plans, structures, programs and systems are not self actuating, they can only be implemented, maintained and realized through people. Its people – the most crucial resources – who serve as the catalyst, the activating and energizing force, making possible the utilization of all other resources and enabling an organization to achieve its goals.

Human Resource Practices involved in the Eastern Bank Limited Human Resources are HR Planning, HR Resouceing, Orientation Program for New Employees, Training and Development, Career Planning and Development, Performance Management, Compensation & Benefits, Reward Management, Discipline and Grievance and Employee Communications.

In EBL total manpower has increased from 536 in December 2005 to 1522 in December 2009. At the same time net profit before tax has also increased. More over, in terms of ‘Operating Profit Per Employee’ EBL is in the Number One in the banking sector of Bangladesh. In the year 2009 ‘Operating Profit Per Employee’ was BDT 3.41 million. So it proves that with the deployment of the additional manpower, EBL has been able to run its business successfully over the period. After thorough evaluation of the process, it seems that EBL’s recruitment and selection process is satisfactory but there are some areas which needs improvement. EBL should try to improve the process continuously and benchmark the process with its competitors

In line with the objective of my study, I sought information on what flexibility it actually has in its human resources policies and practices that, how it integrates HRM into its strategic management practices. In this report I have identified some problem areas of HRM practice at EBL and recommend some suggestions to overcome them with justifications.

The Human Resource Management (HRM) functions and Human Resource Development (HRD) profession have undergone tremendous change over the past decades. Few years ago, large local organizations looked to the "Personnel Department," mostly to manage the paperwork around hiring and paying people. More recently, organizations consider the "Human Resources Department" as playing a major role in acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns so that people and the organization are performing at maximum capability in a highly fulfilling manner.

Eastern Bank Limited (EBL) is one of the modern, fully online and technologically superior private commercial Banks in Bangladesh. Eastern Bank markets a wide range of depository, loan & card products. These products include different types of Savings & Current Accounts, Personal Loans, Auto Loan, Debit Card, Pre-paid Cards, Internet Banking, Treasury, Syndication, Corporate Banking and SME Banking services through a network of branches & centers countrywide. Eastern Bank has its presence in major cities/towns of the country including Dhaka, Chittagong, Sylhet, Khulna and Rajshahi. Tracing its origin back to 1992, EBL is serving the individual and corporate clientele alike with remarkable success offering innovative banking services since then.

EBL is such an organization where employee actions are directly aligned with business goals employee feel appreciated and valued for their hard work and their contributions are acknowledged and rewarded. More over, in business arena of Bangladesh Eastern Bank Limited is widely recognized for its leadership, culture, and best practices that attract, optimize, and hold top talent, achieving corporate objectives which strengthen EBL’s position as employer of choice.

As EBL Human Resources directly involves with the People, Education and Innovation, it created a positive impression in the Banking Environment of Bangladesh. The Human Resources Department is working relentlessly to meet need and desire of the bank as it believes in serving. Creating a progressive and a possessive environment for the people to work at EBL is the undeviating objective of the team.

The Human Resources Division EBL administers Comprehensive programs aiming to attract, motivate, and retain an efficient and productive workforce. This division provides programs and services to a workforce of 1653 regular and contractual employees (as on June 30, 2010).

Human Resource Practices involved in the Eastern Bank Limited Human Resources are HR Planning, HR Resouceing , Orientation Program for New Employees, Training and Development, Career Planning and Development, Performance Management, Compensation & Benefits, Reward Management, Discipline and Grievance and Employee Communications.